Contact Center Services Safety Measures Quiz

What does RA 11058 refer to?

• A standard for voice communication

• A guideline for ergonomic computer use

• A law mandating safety practices in employment

• A set of rules for contact center operations

What is a hazard?

• A type of risk assessment

• A safety measure

• A source of potential damage or harm

• A chance of being harmed

What is the primary symptom associated with Work-Related Musculoskeletal Disorders (WMSDS)?

• Fatigue

• Dizziness

• Pain

• Nausea

Which of the following is a common affected area for WMSDS?

• Eyes

• Back

• Ears

• Skin

What does the 20-20-20 rule suggest?

• Drink 20 ounces of water

• Use a 20-inch monitor

• Look at something 20 feet away for 20 seconds

• Take a break every 20 minutes

What is the definition of risk?

• A source of potential harm

• A type of workplace injury

• The chance of being harmed by a hazard

• A safety protocol

Which of the following is NOT a health concern for contact center workers?

• Cardiovascular disease

• Hearing fatigue

• Visual fatigue

• Voice fatigue

What is a common cause of visual fatigue?

• Poor lighting

• Heavy lifting

• Loud noises

• Long phone calls

What type of keyboard is recommended for ergonomic use?

• Wireless keyboard

• Ergonomic keyboard

• Standard keyboard

• Gaming keyboard

What is the main focus of Occupational Health and Safety (OHS)?

• Improving productivity

• Ensuring safety and healthful employment

• Reducing costs

• Enhancing communication