Weekly Quiz #3 - LO2

Which functional area is primarily responsible for recruiting, training, and managing staff within an organisation?

• Operations Management

• Human Resources

• Sales

• Procurement

What is the main focus of Operations Management within a business?

• Managing customer complaints

• Overseeing the production of goods and services

• Developing new products

• Handling financial accounts

Which department is responsible for managing the inflow and outflow of money in a business?

• Finance

• Marketing

• Research and Development

• Sales

What is the primary role of the procurement department?

• Selling products to customers

• Purchasing goods and services needed by the business

• Managing employee relations

• Advertising products

Which functional area provides administrative support, manages office supplies, and ensures smooth day-to-day operations?

• Business Support Services/Administration

• Sales

• Customer Service

• Research and Development

Which department is directly responsible for generating revenue by selling the company’s products or services?

• Finance

• Sales

• Operations Management

• Procurement

What is the main responsibility of the customer service department?

• Developing new products

• Handling customer enquiries and complaints

• Managing payroll

• Purchasing raw materials

Which functional area is tasked with innovating and creating new products or improving existing ones?

• Research and Development

• Sales

• Finance

• Operations Management

What could be a consequence of poor interrelationships between functional areas in a business?

• Increased efficiency

• Improved communication

• Delays in production and reduced customer satisfaction

• Higher profits

Which department is responsible for promoting products and increasing brand awareness?

• Marketing

• Procurement

• Finance

• Human Resources