Test tuần 28+29/2025 - AR

Customer deleted products when Bulk import reviews with AI, this action leads to the stuck in Bulk import process. You need to transfer this case to DEV and TS for cancelling the process. What is the Topic and Issue type when recording OPR?

If a customer requested refund and ChatBOT replied that we don't refund after trial period.

An agent should close the conversation or follow up and pending to Fulltime?

Customer has updated the extension, also turn off all other extension but she does not see "Bulk import reviews button" on DSers, or it displayed then disappeared. What action you need to take? What is the reason for this bug?

Can Basic plan of Shopify can grant Collaborator or Staff accounts?

If the Basic merchant wants to add Rating star on Collection, is it possible to let TS access by CA/SA to add code for this Basic merchant?

What is "Last updated" in Manage Reviews? https://prnt.sc/qlG-vN7LkOLR

What is "New" in Manage Reviews? https://prnt.sc/04lLGEl4DEUX

How long will this stamp appear?

Customer from Sales Box app needs to solve an issue, provide your support when fulltime is not working

"I submitted XML file and waited for 3 weeks, why the status is still inactive? When it will be live?" https://prnt.sc/RLIZy1qZTqC_

"I want to import reviews for all products at once, is there any way?"

Kindly note the features app have, which support bulk import reviews. Mentioning the information agent must note with customer when introducing these Bulk import features.

"I want to change the order of the reviews on Carousel and Review Box"