Quiz 2: Walmart Programs & Services

John is a Walmart+ member living in OK. How much is the membership discount he'll get if he goes to a Mobil gas station?

• 10¢/gallon

• 5¢/gallon

Answer explanation

Walmart+ members can save up to 10¢ per gallon on fuel at over 14,000 participating stations across the U.S., including:

Exxon, Mobil, Murphy, Walmart, and Sam's Club gas stations.

In Alabama and Oklahoma, the discount is capped at 5¢/gallon due to local regulations

Customer needs to scan the QR code at the pump.

Which one of the following is not one of the Walmart+ benefits.

• Paramount+ Essential Plan

• Free Rx Delivery

• $5 off Discount for each order

• Free Flat Tire repair & Free Road Hazard Warranty

Answer explanation

Walmart+ Benefits Include:

• - Auto Care (Free Flat Tire repair & Free Road Hazard Warranty)

• - Burger King Savings

• - Early Access Deals

• - Free Delivery from Your Store

• - Free Online Pet Care with Pawp

• - Free Pharmacy Delivery with No Order Minimum

• - Free Shipping with No Order Minimum

• - InHome Returns Pickup

• - Member Savings on Fuel

• - Mobile Scan & Go

• - Returns from Home

• - Streaming Services with Paramount +

• - Walmart+ Travel

If the customer wants to switch from Annual membership to Monthly membership, .......

• Guide the customer through

• Transfer to WMR

• We can't help the customer

Answer explanation

We can guide the customer on how to upgrade from a monthly membership to an annual membership.

If the customer wants to downgrade from an annual to a monthly membership, they need to cancel the membership and resubscribe with the monthly plan.

Walmart Membership Retention (WMR) is the one responsible for cancelling memberships.

Gift Card Team handles issues for Walmart branded gift cards, such as:

• Manual refunds

• 
  Manual bills

• Change GC Balance

• Activations

Answer explanation

Gift Card Escalations

The Business to Customer (B2C) Gift Card Team handles issues for Walmart-branded gift cards, such as:

• - Manual refunds
  - Manual bills
  - Balance transfers
  - Possible fraud
  Order issues for Walmart-branded and specialty gift cards, such as:
  - Tracking
  - Lost in Transit (LIT)
  - Lost After Delivery (LAD)
  - Refunds
  - Activations

Jennie can buy ....... with her OTC card

• Advil

• Vitamin C supplement

• Toothpaste

• Organic banana

Answer explanation

OTC Card:

OTC stands for Over The Counter items.

OTC cards are often provided by insurance plans to help pay for eligible non-prescription items like vitamins, pain relievers, or first aid supplies

Jose is a Walmart+ member and would like to add InHome service. How much will he be paying annually?

• 
  $98

• $40

• $138

• $150

Answer explanation

• - Walmart’s InHome Delivery service is a premium grocery delivery option that goes beyond dropping bags at your doorstep—it brings your groceries directly into your kitchen or fridge.

• - No need to be home—delivery can go to your garage, porch, or kitchen.

• - Associates wear vest cameras for transparency and safety.

• Part of the Walmart+ membership ($12.95/month or $98/year).

• Add InHome for an extra $7/month or $40/year.

• Combined membership: $138/year, which is $10 cheaper than separate plans

Does Gift cards Expire?

• Yes

• No

Answer explanation

Walmart gift cards do not expire. You can use them whenever you like, whether it’s tomorrow or years from now. There are also no inactivity fees, so the balance stays intact until you spend it.

Customers can order custom cakes and cupcakes up to ........ days in advance?

• 10

• 20

• 30

• 40

Answer explanation

Customers can order custom cakes from Walmart up to 30 days in advance

How can I check the gift card balance?

• Via the automated system at [phone]

• Via store help desk

• Via customer service chat support

Answer explanation

You’ve got a few easy ways to check a Walmart gift card balance—whether it’s a physical card or an eGift:

• - Visit Walmart’s gift card balance page.

• Enter the 16-digit card number and the 4-digit PIN (found under the scratch-off panel on the back of the card).

• Click “Check Balance” to view your remaining funds.

• - Call 1-888-537-5503.

• Follow the automated prompts to enter your card number and PIN.

• The system will read out your balance.

In order to qualify for a baby registry gift box (Welcome Box), you must:

• Have a baby registry created on or after 2/1/25

• Registry is open for at least 5 days

• Have added 20 or more items to your registry

• Have $25 worth of spending from the registry

Answer explanation

Create a Walmart Baby Registry with:

• - Registry created after 2/1/2025

• - At least 20 items

• - Registry active for at least 7 days

• - A minimum of $25 in purchases from your registry (by you or someone else)