Quiz 5: Store Orders

Disha is a Walmart+ member and placed a delivery order with an amount of $32.99. Will he get charged any extra fees?

• Delivery fee $9.95 + Min order fee $6.99

• Min order fee $6.99

• No extra fees

How can we track a Delivery order?

• Dispatcher

• Account > Purchase History > scroll to order > Track order

• CCA2

• All of the above

Advise the customer we'll cancel their order with perishable items if it won't deliver in time:

• Cold Chain

• Back-Ordered

• Out of Stock

Nancy is calling regarding her delayed delivery order for 4 hours now. She paid for quick 2 hour or less delivery. What shall you advice Nancy

• We waive or refund the fee automatically based on the method of payment after 45 minutes

• Express fees can't be refunded

• Advice to wait 48 hrs.

• If the customer doesn't want to wait, they can cancel the order from their account

Mark is calling regarding his order being marked as delivered but he didn't receive it. What shall you advice Mark:

• Ask the customer to check outside

• Describe the proof of delivery photo

• Explain to the customer that they can adjust their location pin

• All of the above

Joe is calling to tell us she placed her pickup order at the wrong store and wishes to change it. How can you assist Joe?

• Change the store from CCA2

• Advice to cancel and reorder at the preferred store or reschedule at the same store

• Advice to call the store to do the change for her

• Advice, there's nothing we can do.

Mimi placed a pickup order for her groceries at the 1 - 3 Pickup slot; however, she couldn't. What should you advise her with?

• Advice there's nothing we can do

• The store will hold the order for up to four days. If the order isn’t picked up after the fourth day, the store will cancel it.

• The store will hold the order up to 10 PM. They can pick it up at any time.

• Reschedule the order from CCA2

When is the last time that a delivery from store order could arrive by?

• 8 PM

• 9 PM

• 10 PM

• 11 PM

Ziad placed a scheduled pick-up order by 4 pm Now it's 4:30, and he has not received the order yet. What would be your advice?

• Advise Ziad to contact the store personally and to speed up the process.

• Advise Ziad to wait until he receives a notification from the store that (Your order is ready)

Details needed for the customer to check in for curbside pickup:

• Parking slot #

• Phone number

• Vehicle color

• Order price