Lodging Operations_Lesson 1

Its function is to collect the room charges and other miscellaneous changes for various services by guest during his/her stay as the hotel, at the time of departure of guest.

• Front Office Department

• Food And Beverage Department

• Housekeeping Department

• Maintenance Department

Its function is to take care of the cleanliness of rooms, and the hotel building and its furniture and furnishings.

• Front Office Department

• Food And Beverage Department

• Housekeeping Department

• Maintenance Department

Responsible for managing all activities related to cleanliness and appearance of the hotel.

• Front Office Manager

• Executive Housekeeper

• Kitchen Manager

• Hotel Accountant

Responsible for employees’ benefits and compensation, training, recruitment and disciplinary procedures.

• Human Resources Manager

• Hotel Communications Officer

• General Manager

• Executive Housekeeper

What is a commercial hotel?

• Primarily serve tourists and people traveling on business trips

• Long term lodging that usually offers kitchen amenities

• Located in vacation and tourist areas and feature recreational activities, extensive food & beverage options, valet, and room service

What is an airport hotel?

• Industry owned apartments that are located in resort areas in which guests typically stay for 1-2 weeks every year, this option offers guests the ability to trade with other owners to stay in different locations or at different times of year

• Located at an airport, close to major travel centers, business clientele, airline passengers, and airline personnel

• Meeting facilities and rooms to house meetings and participants which provides large and flexible facilities to suit guest needs

What is a suite

• Located in vacation and tourist areas and feature recreational activities, extensive food & beverage options, valet, and room service

• Gambling facilities that attract guests by promoting gambling and headliner entertainment

• Offers living areas, sleeping areas, and usually kitchens in each suite which primarily attracts business travelers and families

What is an extended stay hotel?

• Long term lodging that usually offers kitchen amenities

• Primarily serve tourists and people traveling on business trips

• Long term or permanent accommodations with apartment style sleeping rooms for fixed periods of time with food, meals, or kitchen, and maid service

What is a residential hotel?

• National, regional, and international associations, RV parks, campgrounds, mobile home parks, rental space of overnight accommodations for 6+ months, and cruise ships

• Long term or permanent accommodations with apartment style sleeping rooms for fixed periods of time with food, meals, or kitchen, and maid service

• Meeting facilities and rooms to house meetings and participants which provides large and flexible facilities to suit guest needs

What is a resort hotel?

• Long term lodging that usually offers kitchen amenities

• Family homes in which the host lives on the property which offer only lodging and breakfast services

• Located in vacation and tourist areas and feature recreational activities, extensive food & beverage options, valet, and room service