Workplace Communication

Which of the following best describes the primary purpose of workplace etiquette?

• To create a casual work environment

• To increase employee salaries

• To build a professional image and improve workplace relationships

• To reduce work hours

What are the three main methods of message delivery in the workplace?

• Email, phone calls, and text messages

• Verbal, written, and telepathic communication

• Verbal, non-verbal, and written communication

• Formal, informal, and casual communication

When practicing non-verbal communication in the workplace, which behavior should be avoided?

• Maintaining eye contact

• Nodding to show understanding

• Crossing arms while listening

• Smiling when greeting clients

What is the most appropriate way to format a professional email request?

• "Hey! Need meeting room ASAP!"

• "URGENT - Room needed - Please respond immediately"

• "Good morning, I would like to book Meeting Room A for the staff briefing on 12 August, 10am-11am. Thank you. Regards, [Name]"

• "Meeting room required. Will use Room A tomorrow."

Why is asking questions important in the workplace? Select the most comprehensive answer.

• It only helps prevent mistakes

• It shows initiative, prevents mistakes, builds relationships, and ensures correct understanding

• It impresses supervisors

• It fills awkward silences in conversations

Which type of question is most appropriate when seeking detailed information about a process?

• Closed-ended questions

• Open-ended questions

• Yes/no questions

• Multiple choice questions

In a scenario where a supervisor gives instructions, what is the most professional combination of communication skills?

• Write down instructions and avoid eye contact

• Interrupt frequently to show engagement

• Maintain eye contact, nod in agreement, and ask clarifying questions when needed

• Wait until the end of the day to send an email with questions

When providing feedback on potential errors, which approach demonstrates the best workplace etiquette?

• "That's completely wrong."

• "I think there might be an error here; perhaps we can review it together."

• "Who made this mistake?"

• "This needs to be fixed immediately."

What is the recommended approach when listening to workplace instructions?

• Multitask to save time

• Interrupt frequently with questions

• Listen actively and take notes

• Record the conversation without permission

Which statement best reflects appropriate clarifying question technique in the workplace?

• "You're not making sense."

• "When you say urgent, do you mean today?"

• "Why can't you explain better?"

• "Just tell me what to do."