Introduction to Management

What is the role of staffing in management?

• Staffing involves recruiting, interviewing, hiring, and orienting the appropriate people to fill organizational roles.

• Staffing is primarily concerned with financial management and budgeting.

• Staffing focuses on developing marketing strategies and promotional activities.

• Staffing is about setting organizational goals and objectives.

What is the chain of command?

• An organizational structure that shows who each person reports to.

• A method of communication between departments.

• A strategy for employee motivation.

• A system for managing financial resources.

What is company culture?

• A set of employee feelings about their work and how it motivates them to serve the company’s mission.

• The physical environment of the workplace and its design.

• The financial performance of the company and its profitability.

• The policies and procedures that govern employee behavior.

What is the ultimate responsibility of managers in relation to their teams?

• Ensuring all work gets done and treating others well, which reveals their leadership.

• Maximizing profits at any cost.

• Delegating all tasks to team members without oversight.

• Maintaining strict control over every aspect of the team's work.

What is the difference between a leader and a manager?

• Management is doing things right, while leadership is doing the right things; leaders initiate plans and managers execute them.

• Leaders focus on maintaining the status quo, while managers seek to innovate.

• Managers are responsible for setting the vision, while leaders handle day-to-day operations.

• Leadership is about managing resources effectively, while management is about inspiring teams.

What is management?

• Management is solely about controlling employees.

• Management refers to planning, organizing, staffing, controlling, and leading people, processes, and assets to achieve a goal or task in the best way possible.

• Management is the process of making decisions without considering resources.

• Management focuses only on financial aspects of an organization.

What are the three broad levels of management?

• Officer/executive level, middle management, and supervisory.

• Top-level management, operational management, and project management.

• Strategic management, tactical management, and operational management.

• Executive management, team management, and line management.

What are the key elements of management as illustrated by Patrick's role at Tiara's Candles?

• Planning, staffing, controlling, and leading.

• Marketing, budgeting, and forecasting.

• Recruiting, training, and evaluating.

• Sales, customer service, and product development.

What did Colin Powell say about leadership?

• Leadership is the art of accomplishing more than the science of management says is possible.

• Leadership is about making decisions quickly and efficiently.

• Leadership is primarily about managing resources and budgets.

• Leadership is the ability to delegate tasks effectively.

How does controlling function in management?

• Controlling involves continuously checking work results against goals and measuring important metrics to ensure plans stay on track.

• Controlling is primarily about setting goals and objectives without monitoring progress.

• Controlling focuses on delegating tasks to team members and ensuring they are completed on time.

• Controlling is the process of creating new strategies without evaluating existing ones.