FTC Week 1 Terminology

Unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, for the encasement of human remains.

• Alternative container

• Casket

• Urn

• Vault

Price lists prepared for use in certain limited situations such as for children/infants, government agencies for indigent persons, etc.

• Standard price lists

• Alternative price lists

• Discounted price lists

• Premium price lists

Itemized written statement provided for retention to each person who arranges a funeral or other disposition.

• Statement of Funeral Goods and Services Selected

• Funeral Service Agreement

• Memorial Service Plan

• Burial Authorization Form

Date that the specific price list was put into use.

• Effective date

• Implementation date

• Launch date

• Activation date

Any item of service or merchandise obtained from a third party and paid for by the funeral provider on the purchaser’s behalf.

• Cash advance items

• Pre-need items

• Direct burial services

• Cremation services

charge, fee or surcharge applied to consumers who purchase their casket from a source other than the funeral provider.

• Casket handling fee

• Casket purchase fee

• Funeral service charge

• Casket delivery surcharge

Occurrence of a situation that requires certain action, such as the face-to-face meeting that triggers the giving out of the GPL.

• Triggering event

• Actionable incident

• Event catalyst

• Response situation

Rigid container designed for the encasement of human remains, usually constructed of wood, metal, fiberglass, plastic, or like material, and ornamented and lined with fabric.

• Casket

• Urn

• Tombstone

• Coffin

Any container designed for placement in the grave around the casket, including burial vaults, grave boxes, and grave liners.

• Outer burial container

• Casket

• Grave marker

• Burial shroud

Basic service fee by which the funeral provider should recover expenses for services, facilities, or unallocated overhead. It is the only fee which the consumer cannot decline (unless state or local law requires otherwise).

• Non-declinable service fee

• Optional service fee

• Variable service fee

• Declinable service fee