Manajemen LTI dan ITIL_PreTest

Manajemen LTI dan ITIL_PreTest

Professional Development

30 Qs

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Manajemen LTI dan ITIL_PreTest

Manajemen LTI dan ITIL_PreTest

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Else Huslijah

Used 1+ times

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30 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Manajemen Layanan TI (ITSM) adalah…

Teknologi baru untuk meningkatkan kapasitas server
Aktivitas administratif TI
Sekumpulan aplikasi untuk mengelola hardware
Serangkaian proses untuk mengelola layanan TI agar memenuhi harapan pelanggan

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Tujuan utama manajemen layanan TI adalah…

Memastikan layanan TI sesuai atau melebihi harapan pelanggan
Menambah jumlah server
Menekan biaya pemasangan internet
Menyediakan software gratis

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Fokus utama manajemen layanan TI adalah…

Menghapus layanan lama
Membeli perangkat keras terbaru
Efisiensi dan efektivitas penyedia layanan TI internal
Membuat aplikasi mobile

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Penyedia layanan TI eksternal biasanya…

Mengurangi standar layanan
Mengganti infrastruktur internal
Menerapkan layanan outsourcing
Membatasi layanan internal

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

ISO 20000 adalah standar…

Manajemen risiko
Audit keuangan
Manajemen layanan TI
Sistem operasi

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Dalam ISO 20000, Service Portfolio diatur pada chapter…

8.1
8.2
8.6
8.7

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Manajemen layanan TI berperan penting karena…

Mengganti semua aplikasi lama
Menekan biaya perjalanan pegawai
Mendukung kebutuhan bisnis organisasi
Menyediakan perangkat baru

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