Which e-commerce platform is specifically designed for creating online stores and processing payments?

• QuickBooks
• Shopify
• Trello
• Insightly

What is the primary purpose of Customer Relationship Management (CRM) software?

• Managing inventory levels
• Processing payments
• Tracking customer interactions and preferences
• Creating financial statements

Which of the following is a key benefit of using Amazon Marketplace for small businesses?

• Access to a global customer base
• Free website design services
• Unlimited storage space
• Employee management tools

What is the main function of QuickBooks Online?

• Social media management
• Task organisation
• Financial accounting and reporting
• Customer relationship tracking

Which cybersecurity measure is most effective in preventing unauthorised access?

• Using public Wi-Fi
• Sharing passwords among staff
• Multi-factor authentication
• Keeping software outdated

What is a primary advantage of using Trello in business operations?

• Processing customer payments
• Managing project workflows and deadlines
• Creating financial reports
• Handling payroll

How does social media marketing primarily benefit businesses?

• Reduces operating costs
• Eliminates need for customer service
• Increases brand visibility and engagement
• Replaces traditional advertising completely

Which feature of Insightly CRM helps predict future sales trends?

• AI-powered analytics
• Manual data entry
• Basic contact list
• Payment processing

What is a key consideration when protecting customer data under CCPA?

• Sharing data freely
• Collecting minimal necessary information
• Storing data indefinitely
• Using unsecured networks

Which QuickBooks feature is essential for maintaining accurate financial records?

• Social media integration
• Task management
• Bank reconciliation
• Website builder