Test Review: Employability Skills

Your coworker explains something, but you don’t understand. You:

• Nod and pretend you understand

• Interrupt and say, “You’re not explaining it right.”

• Politely ask, “Could you please explain that again?”

Your boss gives you feedback about being late. You:

• Argue and say, “Everyone else is late too.”

• Say, “Thank you for letting me know. I’ll work on being on time.”

• Ignore the feedback.

A team member shares an idea you don’t like. You:

• Say, “That’s a terrible idea.”

• Say, “I see your point. Maybe we can try it another way.”

• Stay quiet and roll your eyes.

What are social skills?

• Ways to interact politely and effectively

• Knowing everything about a job

• Talking as much as possible

Which is an example of active listening?

• Interrupting

• Nodding and asking questions

• Checking your phone while someone talks

Why are social skills important in the workplace?

• They help you work well with others

• They make you avoid teamwork

• They are not important at all

Which is a negative social skill?

• Avoiding eye contact
• Empathy

• Active listening

• Eye Contact

Good social skills can lead to:

• More arguments

• Better teamwork and opportunities

• Losing your job

What is the first step in resolving a conflict effectively?

• Yelling at the other person

• Ignoring the problem

• Identifying the problem

• Blaming someone

Active listening means:

• Waiting for your turn to speak

• Listening carefully and responding thoughtfully

• Ignoring what the other person says

• Talking louder than the other person