AE 323 Prelim Formative Assessment No. 1

What is the first principle of Supply Chain Management?

• Differentiate product closer to the customer

• Segment customers based on service needs

• Source strategically and reduce costs

• Listen to signals of market demand

How should demand management be coordinated?

• At an individual department level

• With customer service management only

• Only with manufacturing

• At a cross-functional level

What is a key focus of Supplier Relationship Management?

• Maintaining rapport with suppliers

• Managing returns effectively

• Developing new products

• Balancing customer requirements

Which of the following is NOT one of the five areas where supply chain management can affect corporate value?

• Profitable growth

• Global tax minimization

• Cost minimization

• Employee satisfaction

What is the main goal of the Order Fulfillment process?

• To meet customer requirements

• To reduce manufacturing costs

• To enhance supplier relationships

• To develop new products

What does the Returns Management process involve?

• Developing new products

• Forecasting demand

• Picking up online orders

• Managing supplier relationships

Which principle emphasizes the use of advanced technologies in supply chain management?

• Principle 8

• Principle 6

• Principle 4

• Principle 2

What is the focus of the Customer Service Management process?

• Developing new products

• Providing real-time customer information

• Managing supplier relationships

• Balancing supply and demand

What principle emphasizes on having multiple players in strategically planning resources?

• Principle 1

• Principle 3

• Principle 5

• Principle 7

What principle highlights the importance of Key Performance Indicators (KPIs)?

• Principle 4

• Principle 5

• Principle 6

• Principle 7