Mock test

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________any items offered for a sale to a market

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__________are economic activities that one party provides to another.

Choose the incorrect characteristic that form part of the service characteristics..

• Intangibility

• Tangibility

• Heterogeneity

• Perishability

Choose the correct characteristic that form part of the service characteristics..

• Intangibility

• Tangible

• Heterogeneity

• Perishability

• Inseparability

When salespeople move the products of their competitors at the point-of-sale to ensure that their products are in more prominent display position.

• Reciprocity

• Rearrange competitors’ products

• Criticizing the competition

• Competitor