Search Header Logo

FINAL SET 2

Authored by Kalimani Velaitham

Social Studies

University

Used 2+ times

FINAL SET 2
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

102 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer enters a bank and complains that the queue is too long. Which is the MOST effective first response?

Tell them to wait like everyone else

Apologize and explain expected wait time

Ignore the complaint and continue working

Suggest they return later

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Customers usually judge service quality more by how issues are handled than by whether issues occur.

True

False

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

A customer in a restaurant receives the wrong order. Which TWO actions show accountability?

Admit the mistake immediately

Blame the kitchen staff

Offer to correct the order quickly

Insist the customer keeps the order

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In the Five P's of Customer Service, which element MOST influences how flexible staff can be in problem-solving?

Policies

Places

Prices

Profits

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Empathy means agreeing with the customer's point of view.

True

False

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

A government office receives frequent complaints about long processing times. Which THREE practices would MOST improve public perception?

Setting clear expectations

Hiding process delays

Providing progress updates

Training staff in communication

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following BEST demonstrates proactive service in retail?

Waiting until customers ask questions

Approaching customers to offer assistance

Limiting service to billing only

Avoiding customer eye contact

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?