Business Communication Skills Quiz

Words used in spoken or written messages are

• verbal symbols

• nonverbal symbols

• gestures

• senders

Which of the following is an element of the communication process?

• sender

• receiver

• message

• all the above

The mode used to send a message is the

• sender

• receiver

• channel

• feedback

Sending and interpreting messages related to products, services, or activities of a company or an organization is

• feedback

• business communication

• goodwill

• none of the above

Which of the following may be a goal of communication?

• to obtain or share information

• to build goodwill

• to persuade

• all the above

Communication among peers is called

• upward communication

• horizontal communication

• lateral communication

• both b and c

Lack of motivation or interest on the part of the receiver is a type of

• internal communication barrier

• external communication barrier

• informal communication barrier

• lateral communication barrier

In the communication process, the sender

• does not select the channel for the message

• selects verbal symbols

• does not select nonverbal symbols

• should not use audience analysis

In the communication process, the receiver

• should try to overcome communication barriers

• has one duty: listening

• should be open to new ideas

• both a and c

When preparing an audience profile, you should

• not consider the listener's' education

• consider the listener's' ages

• not be concerned about the listener's' interests

• none of the above