L2 Revision Activity Part B

Why is it important for a large business to have well-documented policies and procedures?

• To increase profit margins

• To reduce product prices

• To ensure consistency and reduce legal risk

• To shorten training time

Answer explanation

Policies and procedures provide consistency across operations and reduce the chance of legal non-compliance.

Which best explains how policies and procedures support decision-making in a large business?

• They remove the need for managers entirely

• They allow employees to act consistently without constant supervision

• They guarantee increased profits

• They reduce the role of leadership
  
  

Answer explanation

Employees can make routine decisions confidently, knowing their actions align with business expectations.

How do clear safety procedures help a large business?

• By protecting staff and avoiding lawsuits

• By lowering wages

• By guaranteeing customer loyalty

• By reducing staff numbers

Answer explanation

Adhering to safety procedures avoids accidents, protecting workers and reducing legal or compensation costs.

How do procedures improve product or service quality?

• They make employees more creative

• They reduce costs instantly

• They reduce errors and ensure reliability

• They improve marketing effectiveness

Answer explanation

Consistency and fewer mistakes enhance quality assurance.

Why must policies and procedures be communicated clearly?

• To confuse competitors

• To reduce uncertainty and conflict

• To guarantee profits

• To limit employee initiative

Answer explanation

Clear communication ensures staff know expectations, reducing conflict and mistakes.

What is the difference between a policy and a procedure?

• None, they are the same

• Policy = steps, Procedure = principles

• Policy = guiding principle, Procedure = step-by-step action

• Policy = financial rule, Procedure = marketing tool

Which is an example of a Human Resource policy?

• A step-by-step on machine use

• A budget forecast

• A health and safety sign

• A rule protecting employees’ rights

Why are health and safety procedures important

• To increase brand awareness

• To minimise workplace accidents

• To attract investors

• To improve innovation

Which of the following is a policy example?

• Code of conduct

• Fire drill steps

• Sales revenue forecast

• Marketing slogan

Which is a procedure?

• A disciplinary policy

• Mission statement

• Step-by-step workflow for customer complaints

• Company values