FBOBS401

Which of the following best creates a positive first impression when welcoming guests?

• A) Crossing arms

• B) Hugging the guest

• C) Leaning on a wall

• D) Smiling and eye contact

• E) Speaking very fast

Which is NOT an advantage of computerized order taking?

• a) Real-time tracking

• b) Fewer transcription errors

• c) No need for training

• c) Faster service

The correct seating arrangement should:

• a) Place guests near restrooms

• b) Ensure comfort and safety

• c) Crowd as many chairs as possible

• d) Ignore group size

Which service temperature is ideal for lagers?

• a) 32–35°F

• b) 55–60°F

• c) 40–45°F

• d) Room temperature

When carrying a loaded tray, the server should:

• a) Load as many drinks as possible

• b) Keep tray far from the body

• c) Distribute weight evenly

• d) Walk quickly without looking

Which glass is best for wheat beer?

• a) Tulip glass

• b) Weizen glass

• c) Flute

• d) Highball glass

9. The step “See, Swirl, Sniff, Sip, Savor” refers to:

• a) Tea steeping

• b) Coffee brewing

• c) Wine tasting

• d) Beer pouring

A warm welcome sets the tone for the whole dining experience.

• True

• False

Servers don’t need to know beverage specials.

• True

• False

Which tool is used for accurate measurement of spirits?

• a) Bar spoon

• b) Jigger

• c) Pitcher

• d) Corkscrew