電訪測驗題01
Authored by v5h4h2z5xc apple_user
World Languages
1st - 5th Grade
Used 2+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
打電話前最重要的準備工作是什麼？
直接撥打電話
查好客戶資料與通話目的
心情放鬆就好
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
電話開場白最重要的重點是：
先讓對方覺得你是可信任的
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
電話約訪的目的是什麼？
推銷所有產品資訊
蒐集客戶資料
安排面談
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
電話約訪時的語氣應該
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
若客戶對於金錢話題敏感，可以用什麼方式切入？
以生活保障或家庭安全的角度開啟
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
客戶說「你們保險都很貴」，保險員應立即反駁說「我們不貴」。
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
約訪成功率最高的時間是固定的，例如：晚上七點後。
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