Business Letters & Memos Open Note Test

Which of the following is NOT one of the parts of a business letter?

• Inside address

• Closing

• Executive summary

• Enclosure notification

Response memos are sent in response to a question or information request.

• True

• False

Which type of punctuation involves no punctuation after a letter's salutation or closing parts?

• Mixed punctuation

• Open punctuation

• Closed punctuation

• Full punctuation

What is the purpose of including an enclosure notification in a business letter?

• To provide additional contact information

• To list any additional papers included

• To request a meeting

• To indicate the recipient of a copy

In a business letter, where should the sender’s address be placed if it is included?

• Four spaces below the closing signature

• Directly after the salutation

• Two inches from the top of the page

Memos are often used for formal communication with people outside the company.

• True

• False

Which of the following statements about memos is true?

• Memos are typically long and detailed documents

• Memos use salutations and complimentary closings like business letters

• Memos should be short and read quickly

• Memos are often used for communication with external clients

Which of the following should be included in the heading of a memo?

• Sender’s address

• Date and subject

• Complimentary closing

• Salutation

The subject matter of memos should include every small occurrence in the office to keep employees well-informed.

• True

• False

How should sensitive information which is too delicate for a memo be addressed?

• Through a more detailed memo

• Via a public announcement

• In a face-to-face meeting

• By sending an email to all employees