Auto Basics 9w1 Test

Which of the following best describes professional behavior in an auto shop?

• A. Joking with customers about repairs

• B. Following safety rules and treating others with respect

• C. Ignoring coworkers to focus on your work

• D. Borrowing tools without asking

Why is personal hygiene important in the workplace?

• It prevents tools from breaking

• It helps create a safe and professional environment

• It helps keep oil from leaking on the floor

• It makes you work faster

Which is an example of unethical behavior for a technician?

• Reporting safety hazards

• Charging for parts not installed

• Wearing appropriate PPE

• Following shop procedures

Why should jewelry and loose clothing be removed before working?

• They can get caught in moving parts

• They look unprofessional

• They are difficult to clean

• They cause electrical shorts

What should you do if you make a mistake on a repair order (RO)?

• Erase it completely

• Start a new RO

• Cross out the error neatly and initial it

• Ignore it and move on

Good communication between technicians and service writers helps to:

• Slow down workflow

• Create confusion

• Prevent misunderstandings and errors

• Reduce paperwork

When speaking to a customer, technicians should:

• Use slang and abbreviations

• Speak clearly and professionally

• Avoid eye contact

• Guess about repairs

Which document explains what work will be done on a vehicle?

• Invoice

• Estimate

• Repair order

• Timecard

A good listener:

• Interrupts to share personal stories

• Waits to reply until the other person finishes

• Focuses on what to say next

• Avoids asking questions

What should a technician do when unsure of instructions?

• Guess and hope for the best

• Ask for clarification

• Ignore the task

• Do something else first