Chapter 1

Which of the following defines Management?

• Management is the process of planning, organizing, leading, and controlling resources.
• Management is solely about controlling employees.
• Management is concerned with overseeing the operations of a business.

• Management only involves financial planning.

Which of the following is NOT a part of Management process?

• Planning

• Observing

• Leading

• Controlling

Devising strategy to expand the business internationally is _________

• Planning

• Organizing

• Leading

• Controlling

Creating a list of responsibilities for the assistant manager for closing down the restaurant at night.

• Planning

• Organizing

• Leading

• Controlling

Enrolling your sales staff in a training seminar on “Making an Effective Sales Pitch”.

• Planning

• Organizing

• Leading

• Controlling

Dismissing (firing) an employee for poor attendance.

• Planning

• Organizing

• Leading

• Controlling

Which of the following is NOT an Organizational element?

• People

• Structure

• Goal

• Work

Which manager is in charge of a department?

• First-line manager.

• Middle-level manager

• Top level manager

• General manager

Which of the following skills is most critical for top-level management?

• Technical

• Human

• Conceptual

• Communication

Which of the following does NOT describe effectiveness?

• achieve resource utilization

• to decide what to do better

• achieve organizational goals

• ability to choose the right thing