CONTACT CENTER SERVICES SECOND SENESTER FINAL EXAMINATION

Which of the following best defines cultural variables?
                             
                                       

•  Government systems

• Differences in weather conditions    

• Tools used for communication

• Factors that influence people’s behavior and beliefs in a culture

What does “language” as a cultural variable influence the most?
         
                                      

• The size of a community

• The way people communicate and express ideas

• The kind of clothes people wear

• The number of holidays in a country
  

Why is understanding cultural values important?
             
                                     

• A. It helps people respect and accept differences

•   It causes more arguments between groups

• It limits learning about others

• It makes people forget their culture   

How can students show respect for different cultural traditions in school?
                                                       
           

• Ignore classmates with different beliefs

• Avoid learning about other cultures

• Participate and show interest in cultural activities

• Make fun of other customs

If you are working with people from other countries, what should you do to adapt?
     

•   Avoid teamwork

• Expect them to follow your way
                                       

• Refuse to talk about differences       

• Learn about their customs and communication styles

Which situation best shows how religion affects cultural behavior?
                                               
                                           

• People follow certain diets and celebrations based on faith

• People wear uniforms in school

• People use technology at work  

•     People speak different languages

How do socioeconomic factors influence culture?

                                     

• They only affect the weather

• They make everyone live the same way  

• They remove cultural identity

• They affect access to education, lifestyle, and opportunities

Why is it important to value diversity in a multicultural society?
    
                        

•  It creates competition and conflict

• It limits learning about others

• It helps promote peace, understanding, and cooperation

• It divides people by race

A company wants to expand globally. What should they evaluate before entering another country?
                                                                 
                                         

• Cultural beliefs, communication, and business etiquette

• Local food prices    

• Number of social media users  

• Tourist attractions

How can you promote cultural understanding in your community?

                                            

• Focus only on your own culture         

• Avoid cultural discussions

• Organize events that celebrate different traditions and values

• Exclude people with different customs