Hospitality Industry Concepts Assessment

After the pandemic, hotels placed _______ as their top priority to assure guests of safety and trust.

A guest feels reassured when they see staff constantly cleaning. This shows the importance of visible _______ practices.

To reduce face-to-face contact, many hotels now use _______ check-in systems through mobile phones.

When a traveler rebooks without penalty, this reflects flexible _______ policies.

A digital nomad chooses a hotel that provides Wi-Fi, workspace, and quiet rooms. This is an example of a _______ room-hotel package.

With borders closed, tourism shifted to domestic travel. Guests looked for _______ and wellness experiences.

A hotel struggles to fill vacant positions during peak season. This problem is known as a labor _______.

Many employees leave the industry due to burnout and low wages, leading to high _______ rates.

The rise of AI requires workers to undergo additional _______ to close skill gaps.

Hotels now promote flexible shifts and positive culture to improve employee _______.