Reservation Knowledge Quiz

What is the primary role of a reservation staff member?

• Cleaning guest rooms

• Booking and managing guest reservations

• Preparing food and beverages

• Designing promotional materials

Which skill is most essential for a reservation staff member?

• Carpentry skills

• Effective communication skills

• Advanced cooking techniques

• Landscape designing

Why is accuracy important for a reservation staff member?

• To avoid overbooking or underbooking rooms

• To ensure food orders are prepared correctly

• To manage the housekeeping schedule

• To coordinate entertainment events

What tool is commonly used by reservation staff for managing bookings?

• Point of Sale (POS) system

• Reservation Management System (RMS)

• Inventory Management Software

• Social Media Platforms

How should a reservation staff member handle a fully booked situation?

• Apologize and end the call immediately

• Offer alternative dates or accommodations

• Recommend competitors without checking first

• Ignore the inquiry

What should a reservation staff member do when a customer cancels a booking?

• Charge the customer a penalty fee without checking policies

• Update the reservation system immediately

• Leave the cancellation unrecorded

• Inform the housekeeping department about the change

Which of the following describes proactive service by a reservation staff member?

• Waiting for the customer to ask questions

• Suggesting personalized offers based on guest preferences

• Providing vague answers about availability

• Referring the customer to another department for basic questions

What is the first step in the reservation process?

• Assigning a room to the guest

• Confirming payment details

• Receiving an inquiry or booking request

• Providing guest feedback forms

Which document is used to record the details of a reservation?

• Guest folio

• Reservation form

• Housekeeping log

• Menu card

What information must be confirmed during the reservation process?

• Guest name, arrival and departure dates, room type, and payment details

• Guest's dietary preferences only

• Number of staff on duty

• Laundry preferences of the guest