Engglish for Housekeeping Knowledge Quiz

What is the primary responsibility of a house keeping staff member?

• Managing front desk inquiries

• Cleaning and maintaining guest rooms and common areas

• Preparing meals for guests

• Organizing guest activities

Which of the following items is typically included in a guest room's amenity setup?

• Microwave

• Cleaning supplies

• Toiletries like shampoo, soap, and lotion

• Vacuum cleaner

What should a house keeping staff do if they find a valuable item left behind by a guest?

• Keep it until the guest returns

• Report it and turn it in to the lost and found

• Dispose of it in the trash

• Leave it in the room for the next guest

Which cleaning solution is generally safe to use on glass surfaces?

• Carpet cleaner

• Vinegar-based or ammonia-based glass cleaner

• Furniture polish

• Heavy-duty grease remover

When cleaning a guest room, what should be cleaned first?

• The bathroom

• The trash cans

• High surfaces like shelves and counters

• The carpet or floor

What should a housekeeper do if they encounter a 'Do Not Disturb' sign on a guest's door?

• Knock and enter the room to clean

• Skip the room and return at a later time

• Call the guest to ask if cleaning is needed

• Leave a note that the room was missed

Which of the following is a housekeeping safety guideline?

• Always use wet floors as a sign of recent cleaning

• Leave cleaning chemicals unattended in guest areas

• Wear gloves when handling chemicals

• Avoid using caution signs

What is the best way to remove dust from a surface?

• Use a dry cloth to wipe it away

• Use a damp cloth to capture the dust

• Brush it onto the floor and vacuum it later

• Leave it as it doesn't affect cleanliness

How should bed linens be handled when changing the bed?

• Shake them to remove dust

• Carefully remove and place them in the laundry bag or cart

• Fold them neatly for the next guest

• Leave them on the bed for the next shift

What should a housekeeper do if they find damaged property in a guest room?

• Ignore it

• Report it to the maintenance department or manager

• Attempt to fix it themselves

• Inform the next guest