
FO Batch 35 - Jakarta Haris - October
Authored by IDeA Edu
Hospitality and Catering
Vocational training
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25 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Which room status shows that the room is clean, available and ready for a new guest?
Vacant Ready
2.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
What is the main function of the front office department in hotel?
3.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
What should the receptionist do if a guest's room is not ready upon check in?
4.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
Which form is usually required when a guest checks in?
5.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
When the guest requests a wake up call, what should the receptionist do?
Set the wake-up call in the system and ensure the call is made punctually
6.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
The room status 'DND' means .....
7.
MULTIPLE CHOICE QUESTION
45 sec • 4 pts
What information is found in the guest folio?
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