Customer Service and Retail Knowledge Pretest

Customer Service and Retail Knowledge Pretest

9th - 12th Grade

50 Qs

quiz-placeholder

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Customer Service and Retail Knowledge Pretest

Customer Service and Retail Knowledge Pretest

Assessment

Quiz

Other

9th - 12th Grade

Practice Problem

Easy

Created by

Latanya Lawrence

Used 1+ times

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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the primary goal of customer service?

To make as many sales as possible

To meet the customer’s needs and build loyalty

To reduce inventory levels

To advertise new products

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A “target market” refers to:

All people who shop in a store

The specific group of customers a business wants to reach

The competition in the area

The company’s employees

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Understanding customer needs is important because it helps employees:

Save time restocking shelves

Sell products customers actually want

Avoid greeting customers

Focus only on store policies

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer’s buying motive is:

The reason they purchase a product

The salesperson’s sales goal

The price discount offered

The store’s advertising campaign

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer who buys a product because it’s on sale is showing which buying motive?

Emotional

Rational

Impulse

Habitual

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer buys the same brand every time, this is called:

Brand loyalty

Impulse buying

Cross-selling

Comparison shopping

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The most important factor in a positive first impression is:

Price of products

Employee appearance and attitude

Number of employees

Store decorations

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