Operational Objectives Worksheet

Which operational objective focuses on reducing the total costs per unit of output?

• Quality

• Costs

• Dependability

• Environmental impact

What does "capacity utilisation" measure?

• The percentage of defective products

• The level of customer satisfaction

• The percentage of potential output being used

• The amount of downtime in production

Which of the following is an example of a quality-related operational objective?

• Minimising lead times

• Increasing customer returns

• Reducing defective output

• Maximising capacity utilisation

What is "added value" in the context of operational objectives?

• The difference between fixed and variable costs

• Building on the cost of inputs to create profit

• Minimising waste and emissions

• Reducing lead times in production

Which operational objective focuses on ensuring reliable operations and minimal downtime?

• Dependability

• Quality

• Costs

• Flexibility

Which of the following would be an environmental operational objective?

• Minimising unit costs

• Meeting recycling targets

• Reducing lead times

• Maximising gross profit margin

What does the term "lead time" refer to in operational objectives?

• The time taken to produce a single unit

• The time from order placement to delivery

• The time spent on machinery maintenance

• The time taken to reach break-even output

Which one of the following is a measure of efficiency in costs?

• Gross profit margin

• Unit cost

• Recycling percentage

• Customer satisfaction

Which operational objective is most likely to include minimising defective products?

• Environmental impact

• Costs

• Quality

• Flexibility

What is the purpose of setting objectives for dependability?

• To improve customer satisfaction and reliability

• To reduce carbon emissions

• To increase profit margins

• To minimise lead times