Revision 3 final

In MS Access this field will receive data automatically – you can set the numbering system.

• Text

• Memo

• Auto Number

• Date/Time

When conflicts are handled properly will lead to:

• Reduced Motivation

• Reach Satisfaction

• Lower Productivity

• Relationship Breakdown

The ________ department trains and coaches executives to establish relationship with employees then measures and monitors those relationships.

• A. Human Resources

• B. General Management

• C. Finance and Accounting

• D. Marketing and Sales

One of the security rules related to storage and accessing database is that information should not be revealed to unauthorized users.

• Integrity

• Availability

• Secrecy

• Reliability

They are unspoken rules that guide the way we communicate and behave in business and work settings:

• Business etiquette

• Interpersonal Skills

• Active Listening

• Author's instructions

One source of obtaining feedback is:

• Principles for judging alternatives

• Work procedures and manuals

• Routine organizational methods for monitoring service.

• Organization's policy relevant to a work role

A customer who is directly connect to an organization, for example, stakeholders and employees is:

• Internal customer

• External customer

• Intermediate customer

• Trade customer

Employees should always use an appropriate interpersonal skill, such as:

• Always hang up only after caller does

• Putting your own thought on hold

• Questioning to clarify and confirm client’s needs

• Directing decision making

In this stage of decision-making process, discuss to list down all the ideas:

• Brainstorming and analyzing choices

• Execute decision

• Evaluation of alternative

• Information gathering

One of the sources companies use to find out about their customers:

• Job Description

• Focus Group

• Pricing Structure

• Company Experts