Change Agent

The video tutorial explains the role of a change agent in an organization, who drives organizational change to improve effectiveness, promote innovation, or ensure compliance. It covers scenarios where change agents operate, distinguishing between internal and external agents. Internal agents, often managers, implement and manage change, while external agents, like activist investors, motivate change. Key skills for change agents include emotional intelligence, technical knowledge, action orientation, and effective communication.

What is the primary role of a change agent within an organization?

• To drive organizational change

• To oppose compliance with standards

• To maintain existing processes

• To reduce organizational effectiveness

Which of the following is NOT a scenario where change agents are typically involved?

• Motivating change among individuals

• Managing the execution of new policies

• Providing external pressure for change

• Maintaining the status quo

Who are considered internal change agents in an organization?

• Customers

• Activist investors

• External consultants

• Higher-level managers

What skill is essential for a change agent to understand the situation or scenario effectively?

• Physical strength

• Financial acumen

• Artistic ability

• Technical knowledge

Which skill is crucial for a change agent to ensure ideas are clearly expressed?

• Effective communication

• Physical endurance

• Mathematical skills

• Artistic expression