Matching & Mirroring: How to Influence by Building Rapport

The video explores the concept of rapport, emphasizing its foundation on trust and understanding. It discusses how to build rapport through shared interests, body language, speech patterns, and language use. The video highlights the importance of matching over mirroring to avoid discomfort. Techniques like matching body language, speech loudness, and sensory language are explained to enhance rapport effectively.

What is the foundation of rapport according to the video?

• Shared interests and hobbies

• Trust, liking, and understanding

• Similar clothing styles

• Common geographical background

Which of the following is NOT part of the FROGS method?

• Friends and relations

• Reading and viewing

• Geography

• Financial status

How can clothing contribute to building rapport?

• By wearing traditional attire

• By wearing bright colors

• By wearing similar styles

• By wearing expensive brands

What are the three main sources of similarity to build rapport?

• Clothing, hobbies, and interests

• Body language, speech patterns, and words

• Accent, tone, and volume

• Posture, gestures, and expressions

Which aspect of body language is most powerful in building rapport?

• Matching body language

• Matching facial expressions

• Matching posture

• Matching gestures

What is an easy speech characteristic to match?

• Tone

• Loudness

• Inflection

• Accent

What is the difference between matching and mirroring?

• Mirroring is less effective than matching

• Mirroring is more intimate than matching

• Matching is more intimate than mirroring

• Matching is less effective than mirroring

Why should mirroring be avoided in professional settings?

• It is ineffective

• It is too formal

• It can cause discomfort

• It is too casual

What is a potential consequence of deliberately mirroring someone?

• Causing unconscious discomfort

• Building stronger rapport

• Enhancing communication

• Improving understanding

What should you practice to build rapport effectively?

• Mirroring gestures

• Matching speech patterns

• Copying clothing styles

• Imitating accents