Fortnum & Mason CEO on the Return of U.K. Retail

The video discusses the reopening of stores and the initial sales performance, highlighting customer reactions and safety measures. It emphasizes the importance of staff well-being and motivation, detailing efforts to maintain communication and training. The growth in online sales is explored, with predictions for future business strategies. Finally, the potential impact of social distancing on Christmas sales is considered, expressing concerns about retail performance if restrictions remain.

What percentage of normal weekly sales was achieved after reopening?

• 30%

• 20%

• 10%

• 40%

Which of the following was NOT mentioned as a measure for social distancing?

• Floor talkers

• Signage

• Marshalls

• Temperature checks

How did the company support its staff during the pandemic?

• Offered unpaid leave

• Provided mental health training

• Stopped communication

• Reduced their salaries

What is the anticipated impact on sales if the 2-meter rule remains during Christmas?

• Sales will double

• Sales will be 50% of last Christmas

• Sales will remain the same

• Sales will increase by 50%

What has been the increase in online sales during the pandemic?

• 4-fold

• 6-fold

• 2-fold

• 8-fold

What is the company's prediction for its number one sales channel in the future?

• International sales

• In-store sales

• Online sales

• Wholesale

What is the company's strategy if social distancing rules remain for a year?

• Reduce product range

• Close some stores

• Focus on online deliveries and ecommerce

• Increase in-store promotions