SYND 23 5 73 10TH ANNUAL OAU CONFERENCE IN ADDIS ABABA

The video discusses issues related to customer service, focusing on complaints and communication challenges faced by customer service personnel.

What might the phrase 'He got off' suggest in a professional context?

• He received a warning.

• He started a new project.

• He was promoted.

• He left or concluded a task.

What is a common issue faced by customer service representatives?

• Excessive free time.

• Too many promotions.

• Lack of training.

• Complaints from customers.

Why might customer service representatives often express dissatisfaction?

• They have too many benefits.

• They work in a relaxed environment.

• They have short working hours.

• They face frequent customer complaints.

What could the word 'Because' indicate in the context of customer service complaints?

• A reason for the complaints.

• An unrelated topic.

• A new complaint.

• A solution to the complaints.

What might be a reason for customer service complaints?

• High salaries.

• Lack of customer understanding.

• Too many holidays.

• Frequent breaks.