The Queen arrives to begin her annual holiday at Balmoral

What is the primary focus of the introduction section?

• The history of apologies

• The concept of apologies

• The future of apologies

• The cultural differences in apologies

Which of the following is a common reason for saying sorry?

• To clarify a statement

• To express gratitude

• To ask a question

• To acknowledge a mistake

In what context might someone say sorry?

• When they are confused

• When they are happy

• When they are celebrating

• When they have caused harm

What is one impact of a sincere apology?

• It can worsen relationships

• It can cause confusion

• It can build trust

• It can lead to arguments

Why is it important to apologize in communication?

• To show dominance

• To express indifference

• To maintain harmony

• To create distance