How Do Companies Handle Crises Management?

The video discusses leadership criticism, using Twitter's management as an example. It explores how leaders should address criticism, whether by modifying behavior, explaining actions, or ignoring it. Evan Spiegel's apology for past derogatory emails is highlighted as a case of owning up to mistakes. The video also covers the NFL's handling of scandals, emphasizing the need for genuine change over mere apologies. It concludes with strategies for when companies should comment on issues, stressing the importance of truth and judgment.

What should a leader do when faced with criticism that appears to be a trend?

• Dismiss it as irrelevant

• Address and respond to it

• Ignore it completely

• Blame others for the criticism

How did Evan Spiegel handle the situation regarding his past emails?

• He denied writing them

• He ignored the situation

• He apologized and expressed regret

• He blamed others for the leak

What is a key takeaway from Evan Spiegel's apology?

• Blaming others is effective

• Ignoring past behavior is best

• Owning up to past mistakes is important

• Apologies are unnecessary

What is a major issue highlighted in the NFL scandal?

• The importance of ignoring criticism

• The irrelevance of public opinion

• The effectiveness of superficial apologies

• The need for genuine change

When might it be appropriate for a company not to comment on a situation?

• When the company is at fault

• When the criticism is valid

• During a quiet period with financial implications

• When the situation is trivial