Republic of Ireland's President Michael D Higgins continues State Visit to UK

What is the primary purpose of an apology in communication?

• To express regret and mend relationships

• To assert dominance

• To confuse the listener

• To avoid taking responsibility

In which situation is an apology most likely necessary?

• When you want to make a joke

• When you are giving a compliment

• When you have unintentionally hurt someone's feelings

• When you have done nothing wrong

What is a key element of an effective apology?

• Blaming the other person

• Making excuses

• Ignoring the issue

• Acknowledging the mistake

Why is it important to be sincere when apologizing?

• To make the apology sound more formal

• To ensure the apology is taken seriously

• To impress others

• To avoid further conversation

What should you avoid when making an apology?

• Expressing empathy

• Being defensive

• Offering a solution

• Taking responsibility