Delivery boats and gondolos on the Grand Canal in Venice

The video begins with the speaker apologizing and indicating a restart of the session.

Why is it important to apologize in communication?

• To confuse the listener

• To maintain relationships

• To show weakness

• To avoid responsibility

Which of the following is NOT a reason to apologize?

• To repair trust

• To express regret

• To take responsibility

• To manipulate the situation

In which situation is an apology most likely necessary?

• When you have unintentionally hurt someone

• When you want to end a conversation

• When you have done nothing wrong

• When you want to make a joke

What is a key element of an effective apology?

• Blaming the other person

• Acknowledging the mistake

• Ignoring the issue

• Making excuses

What should you avoid when delivering an apology?

• Being clear

• Being empathetic

• Being defensive

• Being sincere