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Why are apologies considered important in communication?

• They are unnecessary in most situations.

• They make conversations longer.

• They are a sign of weakness.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you are in a hurry.

• When you have done nothing wrong.

• When you have unintentionally hurt someone.

• When you are meeting someone for the first time.

What is a potential outcome of a sincere apology?

• It can worsen the conflict.

• It can make you appear insincere.

• It can lead to more misunderstandings.

• It can strengthen relationships.

How can apologies affect conflict resolution?

• They can escalate the conflict.

• They can make conflicts more complicated.

• They have no effect on conflict resolution.

• They can help in resolving the conflict.

What is a common misconception about apologies?

• They can be a tool for manipulation.

• They are a sign of strength.

• They are unnecessary.

• They are always accepted.