Selling is all about understanding people

The speaker shares their journey from working as an admin manager at an Iveco Ford dealership to discovering a passion for sales. They credit Tom Chapman, the fleet sales director, for teaching them valuable sales skills, emphasizing the importance of building trust and personal connections. The speaker highlights the significance of being personable and observant to succeed in sales. Eventually, they advanced in their career by taking over Tom's position upon his retirement.

What role did the narrator initially take at the Iveco Ford dealership?

• Marketing Manager

• Sales Manager

• Admin Manager

• Fleet Sales Director

Who was the mentor that taught the narrator about selling?

• John Smith

• Tom Chapman

• Sarah Johnson

• Michael Brown

According to the narrator, how long do you have to make a good impression in sales?

• 10 seconds

• 1 minute

• 20 seconds

• 30 seconds

What is crucial for building trust with clients, as per the narrator's insights?

• Offering discounts

• Having a good smile and manner

• Being persistent

• Using technical jargon

What position did the narrator eventually take over after Tom Chapman's retirement?

• Admin Manager

• Marketing Director

• Fleet Sales Director

• Operations Manager