Amazon to Allow Customers to Sue Over Alexa Complaints

The transcript discusses Amazon's shift from court cases to arbitration due to cost efficiency, driven by a large number of claims filed by a firm in Chicago. Customers claim Alexa records unauthorized audio, causing privacy concerns. Amazon's response was subtle, with changes buried in terms and conditions, without a public announcement.

Why did Amazon prefer arbitration over court cases?

• It is a faster process.

• It is a cheaper option.

• It is more transparent.

• It is more favorable to customers.

What was the main issue customers had with Alexa?

• Alexa was malfunctioning frequently.

• Alexa was recording conversations without consent.

• Alexa was not available in certain regions.

• Alexa was not responding to commands.

Where are the unauthorized Alexa recordings sent for analysis?

• India

• Eastern Europe

• South America

• United States

How did Amazon communicate the changes in terms and conditions?

• By updating the terms and conditions quietly

• Via email to all users

• Through a public announcement

• Through a press release

What was Amazon's response to the claims about Alexa?

• They issued a public apology.

• They did not comment to Bloomberg.

• They offered compensation to affected users.

• They promised to fix the issue immediately.