How to Keep Cool in a Crisis: Stay calm when your project goes wrong!!

The video introduces the scope process, a five-step method to manage crises effectively. It emphasizes the importance of staying calm and structured when faced with unexpected challenges. The steps include stopping to think, clarifying the situation, exploring options, proceeding with action, and evaluating the results. This process helps project managers and professionals handle crises efficiently, ensuring better decision-making and outcomes.

What is the primary purpose of the SCOPE process introduced in the video?

• To improve team communication

• To increase project profitability

• To handle unexpected crises calmly

• To manage time effectively in projects

What should you do first when faced with a crisis according to the SCOPE process?

• Proceed with a plan

• Stop and pause

• Clarify the situation

• Evaluate the options

In the SCOPE process, what does the 'C' stand for?

• Control

• Communicate

• Clarify

• Create

What is the significance of evaluating your actions in the SCOPE process?

• To check if the solution is effective

• To clarify the initial problem

• To gather more options

• To ensure the project is completed on time

What should you do if your evaluation shows that the solution is not working?

• Ask for external help

• Continue with the current plan

• Ignore the evaluation and proceed

• Stop and start the process again