Reinforced security around the climate summit venue

Why are apologies considered important in communication?

• They can mend and strengthen relationships.

• They are a form of entertainment.

• They help to express gratitude.

• They are used to avoid conversations.

In which scenario is an apology most likely necessary?

• When you are celebrating a birthday.

• When you have unintentionally hurt someone's feelings.

• When you have completed a task successfully.

• When you are meeting someone for the first time.

What is a potential impact of a sincere apology on a relationship?

• It can help rebuild trust.

• It can lead to misunderstandings.

• It can create distance between people.

• It can make the relationship more formal.

Which of the following is NOT a characteristic of an effective apology?

• Acknowledging the mistake.

• Blaming the other person.

• Offering a solution.

• Expressing regret.

How can apologies influence the dynamics of a relationship?

• They can lead to more frequent arguments.

• They can foster a sense of mutual respect.

• They can make relationships less meaningful.

• They can make relationships more competitive.