CLEAN : France's Macron meets Malian Prime Minister Boubou Cisse

Why are apologies considered important in communication?

• They are used to end conversations.

• They can mend relationships.

• They help to express gratitude.

• They are a form of greeting.

In which scenario is an apology most likely necessary?

• When you complete a task early.

• When you arrive on time.

• When you forget a friend's birthday.

• When you receive a gift.

What is a key element of an effective apology?

• Ignoring the issue.

• Expressing genuine regret.

• Blaming others for the error.

• Being vague about the mistake.

How can apologies impact relationships?

• They can create distance.

• They can strengthen bonds.

• They have no effect.

• They always lead to arguments.

Why is sincerity important in an apology?

• It ensures the apology is taken seriously.

• It makes the apology sound more formal.

• It allows you to avoid responsibility.

• It makes the apology longer.