Fishbone Cause and Effect Analysis and Example - Simplest Explanation Ever

The video tutorial explains the fishbone diagram, also known as the Ishikawa or cause-and-effect diagram, as a tool for identifying root causes of problems in business. It outlines steps to create the diagram, including identifying specific problems, categorizing causes, and determining actual causes. The tutorial also covers action planning and analysis to address identified issues and suggests tools for drawing the diagram.

What is the purpose of a fishbone diagram?

Describe the first step in creating a fishbone diagram.

What specific problem did the small company face in the example?

List the three sales channels the company relied on.

What are the categories of causes identified by the management?

Explain the significance of brainstorming in identifying actual causes.

What are some of the causes related to the 'people' category?

How can the effectiveness of telephone prompts be improved according to the analysis?

Discuss the importance of action planning after creating a fishbone diagram.

What actions were proposed to address the issue of the website not displaying phone numbers?