Tom Wujec: Got a wicked problem? First, tell me how you make toast

The video introduces a design exercise using toast-making to help understand and solve complex problems. It explains how systems models with nodes and links reveal mental models and points of view. The exercise involves drawing, using sticky notes, and group collaboration to create systems models. The video highlights the importance of visualization in organizations to solve problems and improve alignment, using examples like Rodale's success. The exercise emphasizes the value of making ideas visible and engaging in iterative processes for clarity.

What are the benefits of using sticky notes in the design exercise?

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What outcomes emerge from group collaboration in the drawing exercise?

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How can organizations apply the lessons learned from the toast-making exercise to address their challenges?

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