Ulster Bank Still Suffering Computer Glitches

The transcript discusses the significant impact of a computer failure at Ulster Bank, affecting many customers by causing financial issues such as double tax payments and missed direct debits. The bank's response includes an apology and extended branch hours, but criticism remains due to unmet deadlines for resolving the issue. The problem, originating from RBS Systems, has affected around 600,000 customers, and the bank aims to restore normal services by mid-July. The situation is a test for Ulster Bank, with potential customer loyalty at stake.

What issues have customers faced due to the Ulster Bank computer failure?

When did the problems at Ulster Bank begin?

What has the Ulster Bank done to assist customers during this crisis?

What promise did the bank make regarding new customers?

How many customers are estimated to have been affected by the computer glitch?