Roles of a Store Manager and Store Clerk

The video discusses the roles and responsibilities of store clerks and managers. It begins with a personal shopping story, highlighting the helpfulness of store clerks. The video then delves into the various tasks clerks perform, such as customer service, managing inventory, and maintaining store cleanliness. It also covers the extensive duties of store managers, including hiring, training, supervising staff, and handling financial tasks. The video concludes by emphasizing the complexity of these roles and the importance of continuous learning.

Describe the importance of customer service in a retail environment.

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What tasks might a store manager need to perform that a store clerk does not?

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