How to Keep Cool in a Crisis: Stay calm when your project goes wrong!!

The video introduces the scope process, a five-step method to manage crises effectively. It emphasizes the importance of staying calm and structured when faced with unexpected challenges. The steps include stopping to think, clarifying the situation, exploring options, proceeding with action, and evaluating the results. This process helps project managers and professionals handle crises efficiently and is considered a vital tool for success.

What is the first step in the scope process when dealing with a crisis?

Why is it important to clarify the situation during a crisis?

What does the 'O' in the scope process stand for?

How should you proceed after evaluating the effects of your actions in a crisis?

What is the overall purpose of the scope process in crisis management?