Understanding Conflict in Relationships and Organizations

The video explores various causes of conflict, including task, process, relationship, resource, change, values, informational, and structural conflicts. It highlights how conflicts arise from disagreements, role ambiguity, interpersonal differences, scarcity of resources, organizational changes, and communication issues. Understanding these conflicts is crucial for effective conflict management in organizations.

What is a primary cause of conflict according to the introduction?

• Cultural differences

• Lack of resources

• Disagreements and perceived threats

• Poor leadership

How can task conflict be beneficial?

• By improving communication

• By increasing innovation and generating alternatives

• By simplifying tasks

• By reducing workload

What increases process conflict in an organization?

• Clear role assignments

• Role ambiguity

• Excessive resources

• Strong leadership

What often triggers relationship conflict?

• Shared goals

• Interpersonal differences

• Common interests

• Similar personalities

Which personality trait is mentioned as a trigger for relationship conflict?

• Empathy

• Introversion

• Dogmatism

• Flexibility

What is a major source of conflict in organizations related to resources?

• Abundance of resources

• Incompatible needs and competition over resources

• Equal distribution of resources

• Lack of interest in resources

How does change contribute to conflict?

• By creating stability

• By increasing uncertainty

• By simplifying processes

• By reducing competition

What can lead to values conflict?

• Shared beliefs

• Differences in values and worldviews

• Common goals

• Similar cultural backgrounds

What increases the potential for informational conflict?

• Clear communication

• Consistent updates

• Lack of important information or misinformation

• Excessive information

What is structural conflict a result of?

• Personal disagreements

• Structural processes or features of the organization

• Cultural differences

• Individual preferences